Senior Market Manager, Vietnamese Speaking (Bangkok Based)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

The role needs to be physically based in Bangkok, Thailand.

As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb missi...

The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.
Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships
Prospect and onboard new, high-quality supply in your assigned geography
Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
Proven ability to handle operational complexity and ability to maximize the impact of resources
Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners 
Represent Airbnb in external meetings and events with Core Hosts in your market 
Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
Hold regular optimization calls and business reviews with your partners
Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

10+ years of experience in partnership, Business development, sales, or account management
Experience in Tech (Travel tech is a plus)
Experience in Vietnam is a must
Strong time management and prioritization skills
Proven track record of being able to effectively work a leads pipeline or book of business
Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
The ability to get things done with constantly changing priorities, projects, and deadlines
Ability to travel to Vietnam depending on business needs 
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
Proven experience working cross-functionally
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
Charismatic self-starter who is resourceful and self-sufficient
Fluent in Vietnamese and English is a must