Unified Communications Integration Engineer, Public Safety

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
Provide clients with customized communication solutions for Carbyne’s unified communications services
Install, maintain, integrate, and contribute to PBX projects and UC solutions
Create and maintain technical specs and solution documents
Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
Providing technical support and training for the Operations team on 911 emergency communications systems
Gaining a strong understanding of unified communications architecture, networking, and cloud computing
Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers

Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
3+ years of experience in solutions deployment of open-source VoIP solutions
3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers
Good understanding of Linux environments, including bash scripting
Hands-on experience deployment on Private and Public network/security clouds (AWS)
Industry certifications like CCIE, CCNP, CCNA Voice
Knowledge of Docker and Kubernetes
Knowledge of AWS infrastructure