Deal Desk Manager, Singapore

We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” sec...

As a remote first company, we require minimum 25Mbps consumer grade broadband connection.

The Deal Desk Manager will be responsible for managing order processes and supporting deal desk activities in the APJ region. Reporting into the Senior Manager of Global Deal Desk in the US, this role requires 3 to 5 years of experience in order management and deal desk responsibilities, ensuring smooth and efficien...

Order Management: Manage and process sales orders, ensuring accuracy and timely fulfillment.
Deal Desk Support: Support the Deal Desk by reviewing and approving sales deals, ensuring compliance with company policies.
APJ Compliance: Ensure all deals adhere to regional requirements, including tax rules for Singapore, Australia, Japan and India GST.
Multi-Currency Operations: Managing pricing and quote-to-cash workflows across key regional currencies (SGD, AUD, JPY, NZD and USD).
Cross-Border Withholding Tax (WHT): Knowledge of cross-border withholding tax certificates, double taxation avoidance agreements (DTAA) and tax residency forms required for Asian enterprise buyers.
Finance & Provisioning Alignment: Coordinate with Finance and Provisioning teams to ensure accurate billing set up, multi-currency handling and timely provisioning of software.
Legal Collaboration: Work cross-functionally with Legal using our Streamline AI tool to manage contract reviews, routing, and approvals.
CRM Maintenance: Maintain and update sales order records in the CRM system.
Process Efficiency: Assist in the development and implementation of process strategies and initiatives to operate more efficiently.
Sales Enablement: Provide training and support to the sales team on order management, legal workflows, and deal desk processes.
Issue Resolution: Resolve any issues related to sales orders and deal approvals promptly.
Data Integrity: Ensure data accuracy and integrity in all sales operations activities.
RFP & VRA Ownership: Coordinate, complete, and submit Requests for Proposals (RFPs) and Vendor Risk Assessments (VRAs) to clear compliance hurdles for the APJ region.
Interdepartmental Liaison: Serve as connective tissue between APJ Sales, Global Finance and Legal.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
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Bachelor’s degree in Business, Marketing, or a related field.
3 to 5 years of experience in Deal Desk, Revenue Operations, or Order Management roles.
Proficiency in CRM systems (e.g., Salesforce), Quote-to-Cash and other relevant sales and AI tools.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.