About the Job
Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and ...
As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendati...
Key Responsibilities
Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments
Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply
Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders
Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies
Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements
Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership
Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling
Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management
Identify gaps in current systems, policies, and strategies and recommend enhancements through a collaborative approach with stakeholders
Required Skills & Abilities
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment
Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments
Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative
Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities
Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism
Strong written and verbal communication skills; ability to articulate complex risk findings to varied audiences
Comfort with ambiguity and fast-paced, constantly evolving environments
Track record of identifying systemic problems from individual case patterns and driving process improvements
Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them
The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented
Familiarity with compliance or financial partnership relationship management
Experience with risk assessment and mitigation strategies in a fintech or payments environment
Working knowledge of data analysis and AI tools to quantify risk & inform decisions
Background in regulatory compliance within financial services
Experience developing scalable operational frameworks or playbooks in an ambiguous, high-stakes environment
Knowledge of payment processing systems and associated risks
Qualifications
Experience:
5 years experience
