About the Job
The Director of Fulfillment Operations drives the culture & leads the site strategy for a high-volume food manufacturing, pick, pack, & ship Fulfillment Center. You will be responsible for delighting our loyal customers’ taste buds, providing optimal nutrition to elevate their performance, while maintaining restaura...
Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Culinary, Production, Fulfillment, Sanitation, Quality, Warehouse, and Shipping)
Provide direction and leadership for day to day operational challenges
Required Skills & Abilities
10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
Bachelor's Degree required - Master's preferred
Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
Familiarity with FSMA, HACCP, SQF
APICS CPIM or CSCP certification (preferred)
Demonstrated ability to effectively motivate, develop and manage 1200 employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
Deep knowledge of Lean and Agile Production
Comprehensive background in Manufacturing,Fulfillment, Shipping, Receiving, and Warehousing
Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
Excitement for working in an environment with a high level of ambiguity and change
Interest in spending most of your time on the shop floor and working directly with all levels of staff
Demonstrated success at delivering new product initiatives in both a large company and start-up environments
Strong continuous improvement skills
A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt to business needs
Willing to work weekends and/or night shifts when needed
High level of integrity and ethics
Competitive Salary & 401k company match that vests immediately upon participation
Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
$0 monthly premium and other flexible health plans
Amazing discounts, including up to 75% off HelloFresh subscription
Flexible shift scheduling & advancement opportunities
Emergency child and adult care services
Snacks & monthly catered lunches
Collaborative, dynamic work environment within a fast-paced, mission-driven company
Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
Generous PTO and flexible attendance policy
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
