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Lyft Australia Cover

Program Manager, AV Operational Excellence

Lyft Australia
Toronto, Canada Full Time Negotiable Sep 23, 2026

About the Job

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale across new markets, the operational infrastructure that enables safe, compli...

As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments. You are energized by cross-functional complexity - comfortable leading structured implementation processes that span many teams while keeping a clear eye on com...

Key Responsibilities

Own execution of AV partner audits end-to-end. That includes evidence collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international.
Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny
Drive coordination across teams including EHS, Legal, Safety, HR, IT and Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met
Maintain and continuously improve the audit tracking system, including the evidence library, audit trail, and submission tooling. Lead platform improvements as volume and complexity grow
Identify non-conforming items surfaced during audits, assist in identifying mitigation, and track corrective actions with the owning function through to closure
Manage the logistics and stakeholder prep for audits, including document readiness and staff interviews 
Build repeatable playbooks so each new market or partner audit cycle runs faster and with less rework than the last
Report clearly and credibly on timelines and risk to leadership on behalf of AV Operational Excellence
Act as the primary audit point of contact for AV partners 
5+ years in program management, compliance, quality assurance, or audit-adjacent roles within a regulated or standards-driven environment
A track record of driving structured, deadline-driven cross-functional work without formal authority over contributing teams. Comfortable pushing partners to deliver and escalating when needed
Strong command of audit and evidence management mechanics: tracking systems, documentation rigor, version control, and chain-of-custody type discipline
Experience with spreadsheet or database-driven tracking systems, and interest in modernizing them
Prior exposure to AV, automotive, aviation, or another safety-critical, audited industry strongly preferred
This is an individual contributor role at launch, with room to grow into leading a small team as certification volume scales

Apply now

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