Technical Support Engineer

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and...

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions ...

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If tha...

Bachelor's degree or above in Computer Science or relevant majors
Proven years of working experience in either programming, technical support, implementation or relevant jobs.
Excellent verbal and written communication skills, able to communicate clearly and appropriately with internal and customers.
Strong troubleshooting and problem-solving skills
Prioritisation, organisation and detail oriented on ticket handling, able to work on multiple urgent issues in parallel.
Must have sufficient technical knowledge to communicate with Engineering and Product teams
Strong willingness to provide exceptional customer service
Demonstrated quick learning of technology and new products
Experienced in the e-commerce, payment, fintech industry is a plus
Experience in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting
Familiarity with Web Technologies, HTTP and HTTPS
Experience with REST, JSON, SOAP
Experience with SQL
Familiarity with Splunk, Grafana
Experience in e-commerce, payment, fin-tech industry is a plus
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.