About the Job
Business Systems drives efficiency across Datadog through business process analysis, systems automation and integrations, AI agent and MCP development, and vendor/software review. The team is increasingly embedded in cross-functional initiatives across People, Finance, GTM, Legal, Recruiting, and Technical Solutions...
This is not a generalist BSA role. Each Senior BSA will own a cluster of business functions end-to-end, acting as an internal product manager for their domain rather than processing inbound requests reactively. There are two openings, each covering a different domain:
People, Recruiting, Legal or Finance, GTM, Procurement
Key Responsibilities
Discovery and scoping: Translate ambiguous asks from business stakeholders into well-defined requirements that Business Systems Engineers can build against. Many stakeholders don't know what they want or the cross-functional impact of what they're asking for — you surface both before engineering begins.
Cross-functional visibility: Identify dependencies, downstream impacts, and integration considerations that requesting teams miss.
Proactive opportunity identification: Develop deep domain knowledge to identify automation and AI opportunities before they become inbound requests, shifting the team from reactive intake to strategic partnership.
Stakeholder relationship ownership: Serve as the primary point of contact for your domain, reducing ad hoc consultations that currently land on the team lead and senior ICs.
Systems and governance: Review system configuration, data integrity, and vendor fit within your domain and make recommendations to stakeholders and BSEs; maintain clear documentation (process diagrams, system flows, user guides); ensure compliance with security and privacy standards (e.g., GDPR, SOX).
Required Skills & Abilities
Prior experience as a Business Systems Analyst or in a similar role, ideally within a high-tech or SaaS environment
Experience owning a business domain end-to-end; comfortable operating like an internal product manager
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders and manage relationships with senior leadership
Comfortable using AI/agentic tools for data aggregation and context-gathering, while knowing where human judgment is still required
Experience in managing projects, particularly those involving multiple stakeholders and complex integrations
Familiarity with security, privacy, and compliance standards (e.g., SOX, GDPR, SOC, ISO)
4+ years as a business system administrator (e.g., NetSuite, Salesforce, Workday, Zendesk) or a business systems analyst leading complex, cross-functional projects or a similar role
4+ years managing multiple projects simultaneously and formulating business design documents
You are comfortable with deciphering technical documentation (e.g., API documentation) and translating business to technical requirements
By domain:
People, Recruiting, Legal domain: exposure to HRIS/ATS/contract lifecycle systems (e.g., Workday, Greenhouse) and the cross-functional dependencies between them
Finance, GTM, Procurement, Technical Solutions domain: exposure to financial systems, deal desk, or procurement/vendor management tooling (e.g., NetSuite, Salesforce, Zendesk, Zip) and downstream data integrity implications
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
