Lead, Strategy and Operations (Kuala Lumpur based)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Work closely with regional leadership to define strategic priorities for the markets
Lead strategic projects end-to-end — from framing and planning through governance, execution, and review
Prioritize and plan projects, then set and drive KPIs to completion
Own operational execution and process streamlining
Build business cases and secure buy-in from senior stakeholders
Analyze data in Excel and automate dashboards and reports for the team
Prepare and present executive-ready decks and insights to leadership
Build tools that improve team productivity and efficiency
Support local teams on commercial development and program/operations improvement
Represent the region as an ambassador to other internal teams

5+ years in program/project management (PMO), operations, or strategy, leading complex programs end-to-end
Strong project-structuring skills — turn ambiguous problems into clear plans, workstreams, and milestones
Strong analytical and problem-solving skills, comfortable working with data
Advanced Excel and PowerPoint skills
Working knowledge of SQL and a data visualization tool (Tableau, Superset, or Metabase)
Comfortable utilizing AI to improve work efficiency, quality and output
Some business development or commercial experience
Strong communication skills, with ability to influence cross-functional stakeholders without formal authority
Bachelor’s degree or equivalent experience
Experience in Internet, consulting, technology, or travel industry is a plus
Own your scope like an owner and drive projects relentlessly to completion
Are proactive and responsible — take initiative and always close the loop
Stay comfortable with ambiguity and energized by change, bringing creative and innovative solutions
Are data-driven and open to experimenting with new approaches
Are a strong team player and collaborator with a professional “get it done” attitude

 
 
 
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