Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

 
Strong customer focus and a genuine desire to help others
Excellent command of spoken and written Japanese and English. (For Japanese, at least JLPT N1 level. For English, business level)
Ability to stay calm, accurate, and professional under pressure
Good problem-solving skills, using guidelines and data to make decisions effectively
Flexibility to adapt to new tools, processes, and feedback
Ability to manage time and priorities in a fast-paced, high-volume environment
Reliability, integrity, and a positive, collaborative attitude
Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels
Able to work on public holidays and weekends
 
 
Prior working experience in customer support, contact center, or service roles
Experience in travel, e-commerce, hospitality, or BPO is a plus
Experience working with international customers or partners
Familiarity with contact center, CRM, or ticketing systems
Additional language skills beyond the core required language for the role if any 

 
 
Competitive compensation with performance-based incentives 
Annual discretionary performance bonus 
Visa sponsorship and relocation support for eligible roles and locations 
Health insurance and other locally competitive benefits 
Agoda travel discounts and special rates on accommodation and related products 
Work from anywhere for up to 30 days per year 
Agoda Choice annual allowance of 2500 MYR after one year of employment
Structured training, coaching, and clear performance metrics 
Opportunities to grow your career within the Customer Experience Group or across Agoda 
An inclusive, international work environment where your ideas and feedback are valued 

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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
 
 
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