Legal Operations Team Lead

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabili...

You will manage a team of Associates. You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.

Ongoing management of the operational performance of your team to deliver KPIs
Manage capacity and scheduling, dividing and assigning work between team members
Ensuring your team has all the skills and resources needed to be successful in their role
Setting clear goals and expectations for individual and team performance
Foster a culture of continuous improvement to refine team processes and procedures
Support recruitment and hiring initiatives
Coach and mentor individuals for career progression via structured career development conversations
Provide continuous performance feedback and facilitate periodic formal performance reviews
Drive and own initiatives that make the team a warm and welcoming place to work
Implement process improvements that enhance team productivity, reduce manual effort, and improve user experience

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
3+ years experience leading operations teams
Excellent interpersonal and communications skills
Exemplary planning and time management skills
Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
Previous experience mentoring others and are able to constructively provide feedback to others
Ability to motivate the team and keep them engaged in an otherwise structured process
Proven ability to be subject matter experts in the relevant line of business
Previous experience in a team lead or people management role
Prior experience in customer service or internal/external user-facing operations
Uses data to set priorities, track progress, and spot trends before they become problems. Comfortable building or maintaining dashboards and interpreting operational metrics
Brings numbers into conversations naturally and grounding decisions in evidence and making tradeoffs visible, not just reporting what the data says