Associate Director of IT Operations

Based in our Chippendale head office in Sydney and reporting to our Director of IT, you will lead the evolution of our APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub. Covering HelloConnect Philippines (1,600+ staff across three sites), YouFoodz, BeCool Logi...

In this position, you will connect regional teams with global leadership, turning big-picture strategy into clear local results, preventing operational silos, and building an IT function ready to scale. As Associate Director, you will act as a trusted advisor to senior executives, shape global IT strategy, and champ...

Define & Own Regional Strategy: Shape and execute the APAC IT strategy across all entities, balancing speed, scope, and quality to seamlessly integrate the region into the global HelloFresh ecosystem.

Async-First Leadership: Proven ability to manage across major time-zone gaps (e.g., aligning Manila with different hemispheres) using clear written communication and structure over constant calls.
APAC Senior Leadership: Experience at the Associate Director level (or equivalent), with direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC.
Philippines & BPO Expertise: Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment—navigating regulatory requirements, multi-site logistics, and remote team management.
Executive Stakeholder Management: Track record of advising C-suite stakeholders, balancing competing interests, and simplifying complex IT trade-offs into clear decisions.
Distributed Team Building: Expertise in leading cross-cultural teams across borders, focusing on performance calibration, coaching, and retention.
AI Adoption: Practical experience integrating AI tools into your personal workflows and embedding AI-driven practices within your team to boost efficiency.
Financial & Governance Savvy: Skilled in cost optimization via vendor negotiations and tool consolidation. Familiarity with cybersecurity frameworks and BPO regulatory environments is a plus.
The chance to have a significant impact in a leading global food technology company
Flexible working arrangements 
Egoless environment, constant learning with room for personal growth
Free access to Headspace
Internal learning & development 
A diverse and vibrant international environment, with offices in 18 countries
Company discount - 70% off HelloFresh & 40% off Youfoodz