Customer Success Manager

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy a...

Samsara’s Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Our Mid-Market Customer Success Managers pick up where our Implementation team leaves off, working closely with our custom...

You’ll manage a portfolio of 100-200 named accounts, using AI tooling to Mid-Market your reach and prioritize where you spend your time. You won’t shy away from rolling up your sleeves on integrations and the more technical aspects of the Samsara platform — you’ll learn, understand, and convey the value of our most ...

Your role will be cross-functional, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. The Mid-Market CS team is still being built, and you’ll help write its next chapter — shaping the playbooks, workflows, and AI-powered motions that define how we Mid-Market.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  
 

2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred.
This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support, and Engineering leadership, and day-to-day users of our software.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a 4-year institution.
Experience working on a Renewal + Growth Quota
Has a strong bias for action, the ability to think big, and insistence on high standards.
Has experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies.
Thrives in an unstructured, fast-paced, and change-heavy environment.
AI First: Experience using AI tooling to drive efficiency and outcomes.
Technical Proficiency: Comfort with APIs and integrations.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$65,598.75—$88,200 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working 
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment