Associate Collections Specialist

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solar...

The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.

Responsible for managing a portfolio of assigned accounts receivables accounts
Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
Tasked with meeting and/or exceeding assigned collection targets
Research, identify and resolve unapplied payments
Review contracts, orders and invoices to reconcile and resolve customer disputes
Responsible for timely follow-up and regular updates to accounts receivable collection notes
Some reports as determined by management

1-2 years of demonstrated experience managing a collections or an accounts receivable portfolio
Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making
Strong Written and verbal communication skills required
A strong attention to detail and the ability to complete job duties with a high degree of accuracy
Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
Familiar with Microsoft Excel, Word, and Outlook
Flexibility in work schedule when required
Must be able to work as part of a team with peers and leadership within organization.
Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

 
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment