About the Job
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
You will lead a team of Mission Engineers who serve as Axon’s embedded builders and operational partners inside strategic public safety agencies. Mission Engineers work face-to-face with the people doing the work, diagnose how the agency operates, and build the workflows, automations, integrations, and AI-enabled so...
Key Responsibilities
Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments
Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact
Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership
Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability
Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders
Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution
Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed
Guide the team from discovery through production use, iteration, handoff, and sustained adoption
Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design
Reinforce that success means the agency is more capable—not that one individual has become indispensable
Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs
Match Mission Engineer capability and level to agency complexity, transformation opportunity, and stakeholder environment
Use operating reviews and portfolio data to identify delivery risks, recurring friction, adoption barriers, and opportunities for reuse
Step into critical situations with structure and calm while coaching the accountable Mission Engineer to remain in ownership
Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook
Maintain sufficient fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and modern AI tooling to coach technical decisions and challenge weak reasoning
Help the team decide when to configure the platform, when to extend it, and when a net-new build is justified
Establish expectations for validation, observability, fallback paths, maintainability, documentation, and responsible use of sensitive data
Ensure solutions uphold CJIS requirements, evidence integrity, privacy, approved-tooling standards, and other applicable security controls
Encourage practical use of AI to accelerate work while preserving human ownership of architecture, accuracy, and outcomes
Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks
Identify patterns across agencies and help convert successful one-off solutions into repeatable capabilities
Create strong feedback loops with Product and Engineering around recurring workflow friction, unmet operational needs, and product opportunities
Partner with Mission Operators, Customer Success, Deployment, Professional Services, Support, Sales, Product, Engineering, and Enablement so agencies experience coordinated execution
Share portfolio insights with senior leaders to influence investment, prioritization, staffing, and the evolution of the Mission Engineering operating model
Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership
Serve as a senior partner during agency-impacting incidents, high-visibility deployments, and moments that require clear trade-offs or executive alignment
Translate complex technical and operational issues into decisions that are clear to both technical teams and executive audiences
Coach Mission Engineers to challenge requests constructively, communicate candidly, and leave stakeholders with a practical path forward
Required Skills & Abilities
10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments
5+ years leading and developing senior technical individual contributors in customer-facing organizations
Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments
Experience leading distributed or field-based teams across multiple customers, regions, or engagement models
A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio
Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies
Executive presence with the ability to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders
Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution
A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance
Comfort leading through ambiguity while creating clarity around ownership, priorities, and success criteria
Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information
Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs
We recognize that leaders may arrive through different paths. If you have developed technically curious customer-facing teams, helped people turn ambiguous operational problems into working solutions, and care deeply about measurable customer impact, we encourage you to apply.
Qualifications
Experience:
10 years experience
