Customer Success Manager - Named Accounts

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and co...

We are looking for an experienced Enterprise Customer Success Manager to help support and grow our largest and most strategic customers. As an Asana Enterprise CSM, you’ll guide the customer to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from...

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewi...

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
5+ years of experience in a Customer Success, Consulting, or Account Management role working with large, complex Enterprise-level accounts
Experience managing a book of high-value customer relationships with an ability to drive customer success and align within complex organizational structures, building trust with stakeholders from C-Suite Executives to day-to-day users
Customer-centric at your core with a devotion to ensuring customer success, adoption, and advocating for regional customer needs
Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience
Self-motivated, proactive team player with a bias for action and ability to work effectively in an ambiguous, ever-changing environment
Driven, process-oriented mindset with the ability to effectively balance competing priorities and make decisions that best support the customer, team, and Asana
Strong understanding of the Japanese market
Fluency in Japanese is required; proficiency in English is preferred

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
 
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About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants