About the Job
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Key Responsibilities
In this role, you’ll:
Serve as the primary, trusted financial and strategic advisor to the VP of Global Partnerships and his global leadership team
Marketplace Strategy (AWS, GCP, Azure): partner with the marketplace and other cross functional teams in R&D, Marketing, GTM to optimize Twilio’s business through cloud marketplaces
Ecosystem Monetization: design revenue-share frameworks and co-sell incentives tailored to Twilio’s business
Program & MDF ROI: Build analytical frameworks to measure the return on Market Development Funds (MDF), partner tier rebates, and GSI enablement investments
Executive Decision Support: Deliver synthesized quarterly board-level narratives on partner-attributed versus partner-sourced trends as well as other strategic partner-related priorities
Long-Range Planning: lead global partner forecasting, capacity planning, and multi-year investment modeling
Unit Economics: Define, build, and monitor critical partner metrics including Partner-Sourced vs. Partner-Influenced Revenue, Margin-Adjusted CAC, and payback periods
Commercial Models: Partner with Sales and Legal to evaluate, model, and approve non-standard partner contracts and bespoke commercial structures
Develop robust financial models for new market expansion, evaluating the build-vs-buy-vs-partner economics for emerging international regions and product integrations
Partner closely with Corporate Accounting and Commission teams to ensure accurate, timely accruals for partner rebates, referral fees, and MDF contra-revenue adjustments
Own the global forecasting, budgeting, and month-end accruals for global partnership programs and incentives
Collaborate with RevOps, GTM Systems, and Data Engineering to build scalable, automated reporting infrastructure
Forge cross-functional alliances to identify margin drivers and scale cost-efficiency within the partner ecosystem.
Execute agile scenario planning and ad-hoc analyses for senior leadership regarding partnership investments.
Required Skills & Abilities
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
8+ years of FP&A experience in a progressive financial role
Strong financial modeling skills, with experience in forecasting, budgeting, and reporting
Excellent business acumen and ability to influence stakeholders with data-driven insights
Comfortable working with ambiguity and problem-solving across multiple teams
Ability to work independently and think strategically
Excellent verbal and written communication skills
Highly proficient with Google Sheets or Excel
Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience
Experience with Anaplan, Tableau, Looker, and Oracle a plus
