Customer Marketing Manager

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated te...

Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

We're looking for a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract, covering parental leave.

We're looking for a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract, covering parental leave. 
You'll build the programs and campaigns that help customers launch Sonder successfully, stay engaged, renew and grow, and you'll turn happy customers into advocates through case studies, references and stories. Reporting to the Head of Marketing, you'll work closely with our Customer, Sales, Member, Product and RevOps teams.
 

5+ years in marketing, including at least 2 years in customer, lifecycle or retention marketing
Experience running automated, multi-channel campaigns end to end
Hands-on HubSpot experience
A clear, engaging writer who can turn customer outcomes into stories that land
Customer-first and commercially minded, focused on adoption, retention and growth
Organised and data-driven, able to run several programs at once and report clearly on what's working
Practical with AI, using it day to day across content, personalisation and reporting
A tertiary qualification in marketing, communications, business or a related field, or equivalent experience
Experience in SaaS, health-tech or B2B2C businesses
A valid driver's licence