CRM Lead

Shape the future of customer engagement at Zip, turning customer insights into personalised experiences that drive meaningful growth across Australia and New Zealand.

Bring your deep CRM expertise, strategic thinking and passion for experimentation to influence customer engagement, product adoption and commercial outcomes.

Permanent opportunity based in Sydney or Melbourne, collaborating with talented teams across Marketing, Product, Data and Commercial.

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:
Extensive marketing experience, ideally 10+ years, with deep expertise in CRM strategy, customer lifecycle management and customer engagement, ideally gained within financial services, retail, technology or marketplaces.
A proven track record of developing and executing successful CRM strategies that drive customer engagement, product adoption, repeat usage and measurable business growth.
Strong experience in customer segmentation, personalisation, propensity modelling and targeted communications, ideally within a regulated environment.
A strategic and commercially curious mindset, with the ability to balance immediate growth opportunities with sustainable customer and business outcomes.
Strong analytical capabilities, using customer insights, A/B testing, multivariate testing and experimentation to inform decisions and continuously optimise performance.
Experience enhancing CRM and marketing technology capabilities, working collaboratively with Data, MarTech and Engineering teams.
The ability to influence and build trusted relationships with senior stakeholders, bringing people together around shared goals and delivering outcomes through collaboration.
A proactive, adaptable approach, with the confidence to navigate ambiguity, challenge existing thinking and turn complex problems into practical solutions.
A collaborative and empathetic approach to leadership, with the ability to positively influence others and contribute to a high performing, values led team.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You’ll also receive:
25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
Fee-free Zip products, and discounts with Zip merchant partners (AU)
Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)
Access the Flare Benefits Hub & Novated Leasing: Save on groceries, fuel, tech, fashion, dining and more, with exclusive health perks, wellbeing guidance and potential tax savings on car ownership.