About the Job
Shape the experiences that make managing money with Zip feel simple, intuitive and human, turning complex product challenges into beautifully considered customer journeys.
Bring deep interaction and visual design craft across native mobile and web, with strong product thinking, systems thinking and customer insight.
Work hybrid from our Sydney office, partnering closely with Product, Engineering, Data and Design to take ideas from discovery through to customer impact.
Required Skills & Abilities
Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:
5+ years’ experience designing complex, customer facing digital products in fintech, payments, technology or another high scale or regulated environment.
Deep interaction and visual design capability across native mobile and web, with a portfolio demonstrating this as well as strong product thinking, accessibility and attention to detail.
Confidence using customer research, usability testing, experimentation and product data to understand needs and influence product decisions.
Strong systems thinking, with experience simplifying complex customer journeys, services, workflows and dependencies.
Clear storytelling, facilitation and stakeholder management skills, with the ability to build alignment and partner closely with Product and Engineering through delivery.
Strong working knowledge of Figma and prototyping, alongside experience contributing to scalable design systems.
Practical experience using AI assisted tools for exploration, prototyping or research synthesis, with curiosity about how emerging technology can improve the quality and pace of design.
Sound judgement and the ability to work autonomously, navigate ambiguity and respond constructively to evidence and feedback.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You’ll also receive:
25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave per year
Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
Fee-free Zip products, and discounts with Zip merchant partners
Team social events, epic offices, free breakfast daily, and weekly free lunches
