Sr Director, Payments Engineering

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

We're looking for a Senior Director of Engineering to lead the teams building and operating our payments platform. You'll shape technical strategy, strengthen engineering execution, and develop an organization that delivers reliable, scalable payment experiences.

You bring:
Experience leading multiple engineering teams and managers, with responsibility for technical strategy, organizational health, and execution.
A track record of building and operating high-throughput, highly available distributed systems, with demonstrated improvements in performance, scalability, and resilience.
Strong technical judgment and the ability to engage deeply in architecture, design, and code quality while empowering teams to make decisions.
Experience establishing engineering and operational excellence across complex systems and third-party integrations, including clear service objectives, effective incident management, and measurable reliability improvements.
Practical experience improving engineering productivity through AI tooling with an emphasis on measurable outcomes.
Demonstrated success recruiting, retaining, and developing engineers and managers, setting ambitious but achievable goals, and addressing performance gaps directly and constructively.
Strong communication and cross-functional leadership skills, including the ability to explain technical tradeoffs and connect engineering decisions to business priorities.

 
Payments experience spanning gateways, processors, orchestration, authorization, settlement, reconciliation, or payment risk.
Familiarity with financial transaction correctness, idempotency, payment security, and PCI compliance.

 
Deep payments expertise is welcome, but not required. We value leaders who have built reliable systems, developed strong teams, and can learn a complex domain quickly.
 
You'll lead multiple engineering teams and managers responsible for the full lifecycle of our payments platform—from system architecture and gateway integration to operational reliability and continuous improvement. The organization combines deep technical expertise with strong execution discipline. Success in this role means building leadership capacity across the team, translating business priorities into measurable engineering outcomes, and establishing clear ownership and accountability for delivery, quality, and reliability. You'll work in close partnership with Product, Cloud Engineering, and Security to ensure the platform meets business needs while maintaining the highest standards for performance, availability, and security.