Staff Program Manager – Product Operations & NPI

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed acros...

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments ...

We are looking for a Staff Program Manager – Product Operations & NPI. This is a Hybrid (Santa Clara, CA office 3 days a week) role, reporting to the Vice President of Product Operations & NPI in the Product Management department. This role offers a massive opportunity to champion innovation and make a significant m...

Leading and orchestrating the execution of multiple product development and launching programs to ensure timely delivery and high-quality outcomes.
Acting as a central liaison for cross-functional alignment, addressing program risks, and resolving bottlenecks proactively to maximize the impact of Zscaler Product Innovation for internal/external stakeholders as well as sales/technical teams.
Providing consistent updates to senior leadership and cross-functional stakeholders to ensure alignment on objectives and milestones.
Optimizing operational processes to improve collaboration, scalability, and organizational impact
Fostering a culture of iterative improvement by ensuring feedback is integrated into process refinements

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
8+ years of experience in Product Operations, Program Management, or NPI; preferably in SaaS or cybersecurity industries
Demonstrated ability to manage complex new product introductions and programs via Strong cross-functional coordination skills with exceptional communication.
An exceptional communicator skilled in aligning cross-functional stakeholders while providing clear updates to senior leadership.
Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
A strategic thinker, focused on business outcomes, with a proven ability to orchestrate complex programs from inception to delivery while being an advocate for continuous improvement.
A proactive problem-solver who identifies and mitigates risks, efficiently resolving bottlenecks to ensure program success while continuously supporting  Zscaler Practice.

#LI-AJ1 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.