About the Job
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by Ameri...
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Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team. Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks. Today, enablement is spread ac...
Required Skills & Abilities
7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
Experience enabling customers on a technical, API-driven B2B SaaS product, with the depth to learn complex workflows and teach them clearly.
Strong live facilitation. You've run hands-on training sessions with customers and adapted them in the room.
A track record of tying enablement to measurable outcomes such as ticket deflection, adoption, or time to value.
Experience influencing Product, Support, Delivery, and Marketing partners without direct authority.
The judgment to tell when a customer problem needs content, a training, or a product fix, and the writing skills to make the case.
Background in fintech, identity verification, fraud, or compliance.
Experience structuring knowledge bases for AI support agents or chatbots.
Hands-on experience with LMS, documentation, or in-product guidance tools.
Experience working inside a Product or Design organization.
Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!
This position has a salary range of $180,000 to $220,000.
