Principal Customer Solution Engineer

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovat...

Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
Travel as needed within your territory.

3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
Strong understanding of value-based selling and SaaS / cloud business models.
Familiarity with subscription and recurring revenue models.
Experience with structured sales methodologies such as MEDDIC or Value Selling.
Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
Bachelor’s degree or relevant FinTech or enterprise software experience.

The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges.
You’ll join a highly collaborative, curious, and impact-driven group that:
Works closely with Sales, Product, and Customer teams to shape deals and influence product direction.
Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies.
Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers.

Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.