Principal Presales Engineer, Product Specialist

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

In this role, you’ll:
Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI
Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win
Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
 Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs).
Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.
Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.
Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.
Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.
Ability to communicate complex technical concepts clearly to technical and executive audiences.
Strong collaboration and influencing skills across sales, engineering, and product stakeholders.
Experience working in an overlay or specialist pre-sales capacity.
Experience collaborating with Product on roadmap or positioning.
Prior exposure to Twilio products or other CPaaS platforms.
Business-level proficiency in Spanish.