Operations Engineer, BizTech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operat...

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add...

Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
Partner with global stakeholder teams to drive issues to resolution

3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
Experience with Infrastructure as Code
Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
Comfort working in ticket/workflow-driven environments using Jira and Confluence
Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus