Director, Clients (12-Month Maternity Cover)

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3529 - Director, Clients (12-Month Maternity Cover)

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Director. This is a full-time contract position covering a parental leave based in London. The role is across CDS, the Consumer Devices and Services business which include LOBs such as the innovative new satellite broadband launch, Leo, and includes Alexa, Kindle, Fire, Ring and others. It’s growing significantly, with high profile lines of business for Amazon, and provides a huge growth opportunity for OpenDoor. CDS operates with a real start-up mentality and there is strong platform for innovation and acceleration. This role will mainly focus on Alexa+ /Echo, Kindle and Fire TV. Alexa+ is the exciting AI assistant for Amazon and has ambitious plans for regional roll-out and to become the connected thread across all Amazon Devices.
Lead the client for the output from the agency.
You will understand all the elements of a client’s business and how we can support their growth. 
You will have a full knowledge of the overall plan and be there to support the internal teams and clients as they require in its delivery. 
You will ensure teams collaborate and always champion unrivalled work for our clients. 
You will have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
You will stretch yourself beyond the safe and be a part of agency growth through new business.

Drive vision collaboration and alignment
Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team deliver against the brief and with the agreed scope of work.
Always be looking to make our latest delivery better than the last, challenging the norm and the same – through collaborating across the agency and being aware of latest developments within OpenDoor and the client’s category.

Spot and convert opportunities.
Have a full understanding of the SOW for every client and understand how OpenDoor can add value through the engagement of specialist services.
Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.

Commercial and operational excellence:
Have full knowledge of all deliverables within a SOW and profitability of the client within this. 
Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support as required to resolve quickly and accurately.
A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity.
Full control and responsibility for accurate forecasting - meeting all internal deadlines.

Contribute to New Business
Be an active participant in new business pitches, stretching yourself outside your comfort zone.
Take responsibility for smaller scale pitches and use your experience to help develop appropriate operating models.

Client Leadership experience
You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates.

Problem solving
You will have an ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.  You will know how to harvest insight from data that can be beneficial to a client’s business.

Building and maintaining stakeholder relationships
You will be a trusted adviser for senior marketeers within client organisations, understand how and when to engage core specialisms across OpenDoor, collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at OpenDoor.

Effective communication
You will have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you, adapting your communication style accordingly.