QA Service Manager

Gestionnaire de services QA (Montréal, mode hybride)

Lieu : résidence au Québec requise; présence au siège social du client à Montréal 1 à 2 jours par semaine, télétravail les autres jours

Depuis 2004, TTC Global aide des organisations de premier plan à améliorer la qualité des logiciels dont elles dépendent. Nous sommes une firme-conseil indépendante en ingénierie de la qualité et en essais logiciels, présente au Canada, aux États-Unis, au Royaume-Uni, en Inde, en Australie et en Nouvelle-Zélande. No...

Plan QA team capacity and allocation against the client's project and release schedule.
Oversee onboarding, coaching and performance of the QA team on the engagement.
Run service governance: status reporting, service reviews, KPIs and risk tracking.
Act as the main escalation point for the client on QA service delivery.
Track hours, budget and contractual commitments for the engagement.
Drive continuous improvement of QA processes and service quality.

At least 5 years of experience in quality assurance or software testing, including 3 years managing QA teams or services.
Experience with capacity planning and resource management in a consulting or managed services setting.
Experience with service governance, KPIs and reporting to senior stakeholders.
Knowledge of Agile and traditional delivery models.
Proven leadership and strong client relationship skills.
ISTQB Test Manager, PMP or ITIL certification is an asset.
Fluent French, spoken and written, and professional English (see language requirements).
Québec resident, able to travel to the client's Montréal headquarters 1 to 2 days per week.
Legally entitled to work in Canada and able to complete the client's