About the Job
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Key Responsibilities
Coordinate assigned administrative activities for onboarding, employee changes, and offboarding, ensuring required documents, approvals, and system updates are completed on time.
Maintain accurate employee information in HR systems and local personnel files/trackers, checking consistency across records and resolving discrepancies with the appropriate owners.
Prepare routine employment letters and other HR documentation using approved templates and obtain the required review and approvals.
Coordinate accurate and timely employee information for Payroll, Benefits, and other People teams, following agreed responsibilities and deadlines.
Respond to routine employee and manager queries on HR processes and documentation, routing specialist or sensitive questions to the appropriate team.
Prioritize requests and projects against agreed service expectations, maintain clear delivery plans, and communicate progress, dependencies, and next steps.
Support the Cairo Business Partner in maintaining HR documentation and administrative controls aligned with company policies and applicable local requirements.
Maintain compliance checklists and calendars, and coordinate documentation for required local administrative processes, submissions, or renewals within assigned scope.
Prepare records and supporting evidence for internal reviews, audits, and authorized external requests, coordinating review and approval before release.
Identify missing approvals, incomplete records, overdue actions, and process exceptions; raise concerns promptly and track agreed corrective actions to completion.
Apply guidance from the Cairo Business Partner, Legal/Compliance, and relevant People specialists when requirements or processes change.
Prepare recurring and ad hoc reports on employee data, file completeness, lifecycle activity, outstanding requests, and compliance actions.
Validate report inputs, investigate discrepancies, and present findings clearly, with support where needed.
Highlight recurring documentation gaps, service delays, and data quality issues, explaining their impact and recommending practical improvements.
Improve checklists, trackers, templates, and workflows to reduce errors, rework, and manual effort.
Take ownership of assigned process improvement activities, coordinating stakeholders and reporting progress and outcomes.
Build productive working relationships with employees, managers, the Cairo Business Partner, and colleagues across the People Team.
Understand the business context relevant to your work and anticipate how operational tasks affect employees and other teams.
Coordinate across teams to resolve dependencies, clarify ownership, and support timely delivery.
Escalate employee relations concerns promptly to the Cairo Business Partner and Employee Relations team, and provide administrative support under their direction.
Required Skills & Abilities
A bachelor’s degree in Human Resources, Business Administration, or a related field.
At least three years of relevant experience in HR operations, HR administration, or an HR Generalist role, including hands-on responsibility for employee records and lifecycle processes.
Working knowledge of HR documentation and administrative compliance requirements in Egypt, with sound judgment about when to seek specialist advice.
Strong organization and prioritization skills, with a track record of delivering accurate work within agreed deadlines.
Excellent attention to detail and the ability to identify incomplete records, inconsistencies, and missing approvals.
Proficiency in Excel or comparable spreadsheet tools for maintaining trackers, reconciling data, and preparing reports.
Experience using HR information systems and maintaining confidential employee data.
Practical problem-solving skills and the ability to translate operational data into clear findings and improvement suggestions.
Strong interpersonal skills and the ability to communicate progress, concerns, and follow-up actions clearly.
High standards of discretion, confidentiality, and ethics.
Fluency in written and spoken Arabic and English.
Flexibility and the ability to work effectively in a changing, multicultural environment.
Experience supporting HR operations in a multinational organization.
Experience reviewing employee files, resolving documentation backlogs, or supporting HR audits.
Experience improving HR administrative workflows, reporting, or data quality.
Familiarity with coordinating across Payroll, Benefits, People Operations, and Employee Relations teams.
Curiosity, a strong sense of ownership, and a collaborative approach to work.
[#Keywords e.g. location mapping with space between cities #Manila #Kualalumpur #Singapore]
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Discover more about working at Agoda
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