IT Operations Specialist I

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Intern...

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution ...

As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maint...

Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues.
Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.
Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools.
Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal.
Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users.
Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events.
Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs.

This is an in-office/onsite position. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.

1–2 years of hands-on IT support or help-desk experience in a corporate environment.
Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console).
Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support.
Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation.
Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations.
Application requires a current resume/CV detailing relevant IT workplace support experience.
Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji.
Experience using corporate ticketing platforms such as Jira Service Management or Zendesk.
Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation.

This role is eligible to participate in Cloudflare’s equity plan.