Customer Support Lead (Onsite)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

The Customer Support Lead of Global Return Operations serves as a key operational resource for the RMA Customer Support team, supporting the day-to-day execution of return-related customer support activities. The selected candidate will help coordinate team priorities, provide guidance on complex and escalated reque...

2+ years of experience in customer support, operations, returns, logistics, or a related field, with experience serving as a subject-matter expert, trainer, mentor, or informal team leader preferred
Strong understanding of case management, operational prioritization, and customer support workflows, with the ability to manage competing priorities in a fast-paced environment
Strong critical-thinking and problem-solving skills, including the ability to troubleshoot unfamiliar scenarios, connect information across processes, and recommend practical solutions
Strong attention to detail, organization, and follow-through with the ability to work independently and maintain consistent process execution
Excellent verbal and written communication skills with the ability to coach and support team members with varying levels of experience
Experience with Salesforce, MS Dynamics 365, or similar case management/ERP systems preferred
Experience with Google Workspace or Microsoft Office required; Sigma, Power BI, Tableau, or similar reporting tools a plus