Customer Experience Specialist - English & Mandarin (Kuala Lumpur, Malaysia)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

An excellent command of spoken and written English & Mandarin
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Excellent listening skills, critical-thinker with attention to detail.
Minimum typing speed of 35 words per minute
Willingness to work on 24/7 rotating shifts as per business requirements including on public holidays, and weekends as applicable.
Ability to work independently as well as in a team environment  
Demonstrate a high degree of integrity and confidentiality
Ability to operate in a fast-paced work environment 
Perform office-based administrative duties whenever required. 
Prior experience of working in customer/partner facing roles for at least a year.
Written and spoken proficiency in Cantonese