Health Concierge, Outbound

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, co...

We are looking for a Health Concierge, Outbound based in our Vancouver HQ office to join our Outbound Sales team. As a Health Concierge, you are an experienced, consistently high-performing seller who owns the full sales cycle for a larger, higher-value book of warm leads. You will drive strong results through proac...

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Own the full sales cycle for a larger, higher-value book of leads, including premium, multi-scan, and family package opportunities
Build and manage a strategic outreach plan that prioritizes the highest-potential leads and sequences calls, texts, and emails for maximum conversion
Consistently exceed targets for bookings, conversion rate, revenue, and average order value
Re-engage aged and stalled pipeline with tailored approaches that uncover what is holding each prospect back
Lead consultative conversations and handle complex objections with confidence and empathy, without overpromising clinical outcomes
Forecast your pipeline and results accurately, and flag risks and opportunities early
Analyze your funnel data, from contact rate to conversion, and test and refine messaging and cadences to improve results
Generate additional pipeline through member referrals and follow-up opportunities
Support onboarding of new team members through shadowing, call reviews, and peer coaching
Contribute to improvements in cadences, scripts, and processes in partnership with team leadership
Partner with Marketing, clinic, and member support teams to improve lead quality and the member experience
Maintain accurate pipeline and activity records in Salesforce
Stay within approved product and clinical messaging, and escalate medical questions to the appropriate clinical team
Comply with anti-spam, do-not-call, consent, and patient privacy requirements in all outreach
 

4-6 years of experience in quota-carrying outbound, inside, or full-cycle sales roles, ideally in healthcare, wellness, or premium consumer services
A sustained track record of exceeding quota in outbound or full-cycle sales, ideally ranking among top performers
Advanced closing and objection handling skills for premium, high-consideration purchases
Proven ability to manage a large pipeline strategically and forecast accurately
Strong analytical skills, with experience using funnel data to test and improve outreach
Experience coaching, onboarding, or supporting peers
Resilience, self-direction, and composure in a fast-paced, target-driven environment
Excellent verbal and written communication skills across phone, text, and email
Advanced proficiency with Salesforce and outbound tools such as dialers and SMS platforms
Strong understanding of privacy, consent, and anti-spam requirements for sales outreach
Post-secondary diploma or degree in Business, Marketing, Communications, or a related field, or equivalent experience
Nice to have:
Experience selling in a medical, healthcare, diagnostics, or wellness field
Familiarity with health-conscious or medically motivated buyers, and understanding of preventive healthcare and MRI technology