Patient Liaison (Per Diem)

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, co...

We are looking for a Per Diem Patient Liaison to join our incredible team at our Redwood City clinic located at 2727 El Camino Real, Redwood City, CA 94061. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This...

Our clinic is open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position. The ideal candidate will be within 45 minutes driving distance of the clinic.

Patient Check-In, Registration, and Check Out
Welcome patients and visitors, ensuring a warm and professional first impression.
Verify patient identity, and required documentation.
Assist patients with completing registration and intake forms as needed.
Manage scheduling, cancellations, and rescheduling of appointments.
Educate patients on post-scan expectations.
Communication and Coordination
Serve as a liaison between patients, providers, technologists, and clinical staff.
Ensure the front desk area is organized, stocked, and operates efficiently.
Customer Service Excellence
Address patient concerns or complaints with empathy and professionalism.
Encourage patient feedback and foster a positive clinical experience.

Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
Initiative: A self-starter who takes ownership of their training and development.
Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
Previous experience in healthcare, hospitality, or MedSpa.
Proven experience as a Receptionist, Front Office Representative, or similar role.
Exceptional interpersonal and communication skills.
Attention to detail and a commitment to high standards of excellence.
Strong organizational skills and the ability to adapt to change.
Problem-solving and decision-making abilities.
Passion for patient care and creating memorable experiences.
Emotional intelligence to manage emotions effectively and foster teamwork.
The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks