Implementation Specialist (Remote Eligible - Costa Rica)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for peopl...

We are looking for an experienced Implementation Specialist to guide customer enablement and product adoption for Smartsheet customers by delivering fixed fee, fixed scope services packages. As an Implementation Specialist, you will work closely with the Customer and Account Teams to achieve successful implementatio...

This full-time position reports to a Manager of Solution Services based in Costa Rica.

Strong time management skills. 
Experience in client facing roles working with multiple clients simultaneously
Ability to react, solve problems, and gather information
Experience managing customer expectations and resolving conflicts in scope
Highly motivated and resourceful team-player
Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
Hands-on working experience in the configuration, customization, and implementation of SaaS applications
Demonstrative experience leveraging AI tools to improve outcome efficiencies
Project Management skills: timeline, scope management, project execution.           
Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
Experience with problem solving and risk resolution
Willing to travel periodically (up to 10%) based on customer and business need
 
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.