About the Job
Tracksuit exists to help marketers prove their brand building is working. We give teams the data they need to make smarter decisions, convince stakeholders, defend budgets, and track their progress. The brand tracking industry is dominated by 100-page reports, static data and big price-tags. We're doing things diffe...
We're now tracking more than 1,000 brands across 25 countries globally. With offices in Auckland, Sydney, London and New York City, we're scaling fast with a brilliant team of collaborative and ambitious humans. Our culture is defined by "high care, high performance". We strive to be the best and look after each oth...
Are you our next Senior Site Reliability Engineer?
Key Responsibilities
Build and maintain the cloud infrastructure and paved paths teams ship on, so resilience, security and scalability come as defaults rather than as decisions each team makes on its own
Give teams observability they can self-serve: monitoring, alerting, logging and tracing, plus automation for provisioning, deployments and the operational work nobody should be doing by hand
Make incidents easier to handle: the tooling, runbooks and practice that let whoever is closest to the problem debug it quickly, and post-incident reviews that turn into actual changes
Set the identity and least-privilege model for non-human actors, including agents, CI and MCP servers, so teams can give agents real access without real risk
Document infrastructure designs and operational procedures in a form both people and agents can act on, including machine-readable runbooks
Set the standard for what is safe to ship, and make it easy to meet through guardrails and checks in the pipeline rather than through gatekeeping
Give teams visibility and controls over cloud and inference spend, so the cost of what they run is something they can see and act on
Coach engineers in reliability practices, and work with Engineering and Product to balance feature delivery against platform needs
You’ve run incident command on real production incidents, and you’ve owned a platform through a meaningful scaling step
Deep infrastructure skills: Infrastructure as Code (Terraform, Terragrunt, CDK), containers (ECS), cloud platforms (AWS preferred, or GCP/Azure), CI/CD, and scripting in Python, TypeScript or Bash.
Strong on observability: Datadog or similar, distributed tracing and structured logging, and a solid grasp of incident management methodology.
Security-minded: Networking and cloud architecture fundamentals, plus an understanding of the security model for agentic systems, including credential handling, least privilege and prompt injection.
Works with agents: You use coding agents in your own work (Claude Code or equivalent) and have a point of view on where they help and where they don’t.
Product-oriented: You navigate technical complexity with business outcomes in mind, and can clearly communicate system health, risks and trade-offs to technical and non-technical people.
Kind: This is a collaborative role, so we ultimately want a great, supportive team player.
Bonus points if you’re passionate about marketing, design, and building exceptional user experiences.
Some of the tools we use: AWS, ECS, Terraform and Terragrunt, GitHub Actions, Datadog, Claude Code, Linear, Notion, Postgres, DynamoDB and Snowflake.
