About the Job
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Key Responsibilities
In this role, you’ll be responsible for the following:
Legal Support Requests & Commercial Contracts
Serve as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiries
Review, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies
Independently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template
Legal Processes & Operations
Support law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoices
Be an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)
Contribute your knowledge and learnings from novel situations to the Center of Excellence Playbook
Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions
Required Skills & Abilities
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
A bachelor’s degree
5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal
Strong working knowledge of commercial contracts and commercial contracting principles, including experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service orders
Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro
Experience using AI, with a working understanding of how common LLMs (e.g., ChatGPT, Gemini, Claude) function and can be leveraged to make day-to-day legal work more efficient
Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
Be a process-minded and oriented professional
Ability to work in a fast-paced and ever-changing environment with minimal supervision
Experience supporting a sales organization at a high growth technology company
Experience creating and managing process documentation and policies
Experience handling high-volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation)
Exposure to law firm billing, including using eBilling software (e.g., Brightflag, Onit, Legal Tracker)
Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done
Qualifications
Experience:
5 years experience
