About the Job
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed acros...
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments ...
We are looking for an AI Enablement Architect to join our team. This is a hybrid in-office (Santa Clara CA HQ preferred, Bellevue, WA possible) role, reporting to the Director, People Success Enablement in our People & Culture organization. As Zscaler transitions to an AI-native organization, this individual will se...
Key Responsibilities
Pioneer agentic enablement by designing and deploying conversational agents, contextual digital coaches, and workflow-embedded guidance rather than static LMS courses
Architect and scale company-wide AI capability-building initiatives, orchestrating high-impact learning sprints, live tool walkthroughs, and practical learning labs across diverse skill levels
Own the end-to-end enablement charter for the People & Culture organization, turning functional teams into AI power users and internal champions
Activate peer knowledge scaling by cultivating an internal network of AI champions to crowdsource real-world use cases and cross-team best practices
Establish holistic enablement measurement frameworks that track business impact, productivity gains, and reclaimed time, while ensuring alignment with security, privacy, and ethical guardrails
Required Skills & Abilities
You are AI-native by default. Generative AI is your everyday thought partner and productivity accelerator, instinctively collaborating with modern tools to ideate, synthesize, and iterate while applying sound critical judgment.
You are a pragmatic builder. You thrive on rolling up your sleeves to prototype, test, and ship hands-on enablement solutions, balancing rapid execution with user-centric value creation.
You thrive in dynamic environments. You are energized by emerging technology, comfortable navigating evolving priorities, and eager to adapt quickly in high-growth settings.
You are an engaging facilitator. You bring infectious energy, clarity, and actionable guidance to every session, creating collaborative spaces where employees at all skill levels can experiment and build fluency.
You are a continuous learner. You maintain relentless curiosity for advancements in AI, proactively mastering new workflows and translating complex technical capabilities into simple, accessible insights.
Demonstrated, hands-on daily proficiency using modern generative AI tools (e.g., enterprise LLMs) to develop effective enablement solutions and accelerate everyday workflows
5+ years of experience in enablement, talent development, or instructional design within fast-paced environments, including direct AI enablement or AI transformation experience
Proven track record designing modern, bite-sized learning assets, playbooks, and toolkits embedded directly into daily workflows rather than relying on traditional long-form training
Demonstrated success facilitating engaging, interactive workshops and hands-on learning labs for cross-functional audiences
Proven ability to partner with cross-functional stakeholders to drive capability-building and organizational change initiatives
Experience designing modern agentic learning solutions, custom internal AI assistants, or AI literacy curricula that move beyond static LMS courses
Prior background driving enablement or change initiatives within high-growth SaaS, enterprise software, or cybersecurity environments
Track record of measuring enablement success through behavioral scorecards, sentiment analysis, and tangible business impact metrics rather than traditional training completion hours
#LI-RL2 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Qualifications
Experience:
5 years experience
