Product Operations Manager

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blo...

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.

We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing...

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue. 
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
Campaign Management:
Work with the finance team on any client approvals and revenue recognition
Own pre-sale process related to media planning and internal IOs
Be client facing point of contact to ensure smooth execution and delivery
Guide clients through internal purchasing tools
Client Management:
Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
Assist in pre-sale pipeline management, reporting, and opportunity accuracy
Work with Campaign Operations to troubleshoot live campaigns
Maintain up-to-date knowledge of Twitch's site features and products

4+ years of online media/planning experience
Experience helping clients execute media campaigns
Excellent written, presentation and oral communication skills
Excellent collaboration skills
Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
Works well with others in high-energy environment with minimal supervision
Experience and comfortability working with technical product teams
Work experience in online media
Previous agency experience