Operational Excellence Coordinator/Senior Coordinator (10-month contract) (Bangkok-Based)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues. The role involves a mix of problem-solving aptitudes, effective communication, and teamwork skills.
In this role you will be: Investigate and resolve payment disputes between Agoda and partners Work closely with partners to address payment issues and find mutually agreeable solutions Extract insights from dispute resolutions to streamline payment processes and reduce future disputes. Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities. Collaborate with team members across various departments, gaining exposure to multiple business perspectives.

Open to candidates seeking their first professional role, especially recent graduates.
Strong attention to detail with excellent problem-solving skills.
Good organizational abilities, with the capacity to work effectively in a team setting.
Proficiency in basic Excel functionality.
Proficiency in SQL is an advantage.
Must have a fluent command of the English language.
 
 
 
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
 
 
Discover more about working at Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife