About the Job
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed acros...
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments ...
We are looking for a Senior Manager, Content & Operations, Global Customer Advocacy to join our team. This is a Remote (Americas) role, reporting to the Senior Director, Global Customer Advocacy. The Senior Manager, Content & Operations will drive the scale and impact of Global Customer Advocacy through AI-powered i...
Key Responsibilities
Drive AI-powered customer advocacy by leading the adoption, integration, and continuous optimization of the Customer Story Agent, embedding customer proof points into cross-functional workflows to increase accessibility, utilization, and operational efficiency
Accelerate AI adoption and measure business impact by executing global enablement initiatives, establishing an AI impact measurement framework, and tracking productivity gains and business outcomes
Develop strategic customer content aligned with core solution priorities, partnering with cross-functional marketing teams to fuel integrated campaigns and amplify high-impact customer success stories
Strengthen third-party customer validation by leading the Gartner Peer Insights strategy, establishing an always-on review recruitment program, and integrating customer feedback into marketing content to support competitive positioning and AI-driven search visibility
Support strategic analyst engagement by partnering with Analyst Relations and regional advocacy teams to fulfill customer reference requests for major industry evaluations and facilitate customer participation in key industry events
Required Skills & Abilities
You are driven by innovation, bringing curiosity and technological fluency to solve complex challenges and uncover scalable, AI-powered solutions.
You act like an owner with a bias for action, taking full accountability for outcomes and navigating seamlessly between high-level advocacy strategy and hands-on operational execution.
You are data-driven, relying on rigorous analytics and measurable evidence to make sound decisions, optimize workflows, and demonstrate tangible business value.
You are a high-trust collaborator who communicates with clarity and respect, embracing feedback and partnering across cross-functional teams to achieve shared organizational goals.
You think at scale, connecting daily operational efforts to overarching business objectives and designing durable processes built to support global growth.
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines within a B2B technology environment
Strong strategic content development experience, with the ability to translate complex technology solutions and customer outcomes into compelling, data-driven content that supports integrated marketing campaigns
Proven cross-functional program management skills, with experience leading global initiatives, influencing stakeholders, and driving measurable outcomes across Sales, Marketing, and Customer Success
Strong analytical and operational expertise, including developing performance measurement frameworks, establishing scalable processes, and leveraging data to optimize program effectiveness
Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
Hands-on experience with Upland RO, including managing customer advocacy content, maintaining data integrity, and optimizing platform workflows
Background in customer advocacy or customer marketing, with experience managing Gartner Peer Insights programs, supporting analyst relations and customer reference requests, and developing compelling customer content
Proven track record deploying and operationalizing AI agents, securing cross-functional stakeholder buy-in, driving internal adoption, and managing ongoing content ingestion, maintenance, and optimization to ensure long-term effectiveness
#LI-DS9 #LI-USRemote
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Qualifications
Experience:
7 years experience
