Senior Associate, Program Operations, Acumen Academy

Acumen is seeking a Senior Enablement Associate with a minimum of 5 years of relevant experience to build and strengthen our regional Programs and internal operations. This role blends cross-regional and cross-functional project management with technical and operational skills to ensure we can run high-quality Progr...

Acumen Academy supports a new generation of social innovators and leaders with the character and competence to solve problems of poverty and build a world based on dignity. With over 2000 Foundry members, 1.3M course sign-ups, and 71 million lives impacted, the Acumen Academy community represents a new generation of...

This is a critical role in ensuring our programs run smoothly, and our teams are equipped to achieve our strategic goals. This includes building and strengthening our Programs (i.e., Fellowship) across 8 regions.The ideal candidate combines systems thinking, project management skills, hands-on execution, and is ener...

Oversee end-to-end regional program launches in close coordination with team members across 8 regions
Align with regional teams on program launch timelines and adherence to global guidelines and criteria
Maintain an accessible, usable calendar of regional schedules and activities that meets the needs of central and regional teams
Own and build program operational processes on our technical platforms (e.g., SurveyMonkey Apply, Form Assembly, SalesForce)
Onboard team members into program operational processes, ensuring they’re equipped and trained to own key steps and anticipate what comes next
Identify areas for system improvement across central program operations, and ensure resources are updated and accessible to regional teams without needing to ask
Provide regular updates on programs and facilitate knowledge sharing across various forums
Plan kick-offs and after-action reviews with teams, and document learnings and insights
Collaborate with the Data Systems Manager and the Impact team on Fellowship data and reporting
Implement changes to Fellowship selection and operational processes, including updating relevant documentation and communicating changes across all regions
Keep operational processes up to date, and provide support on internal operational requests
Support the onboarding and offboarding of team members in coordination with Talent, the IT team and the regional teams
Serve as the main point of contact for cross-team software tools across the Academy, including managing users, invoices, and renewals
Maintain clear, up-to-date documentation of systems and workflows
Use AI to improve existing processes and workflows

Minimum 5 years of relevant operations or project management experience
Proven experience managing relationships and running programs across diverse teams and functions
Experience managing technical platforms and tools such as SurveyMonkey Apply, Form Assembly, Airtable, and Claude, with the curiosity and agility to learn new tools and pilot AI automations
Permanent work authorization in Colombia. 
Highly organized, detail-oriented, and communicative project manager, comfortable building structure from ambiguity
Proactive self-starter who anticipates needs and takes action without being asked
Collaborative team player who thrives in a globally distributed environment
Critical, solutions-oriented thinker who adapts and collaborates thoughtfully in a fast-paced environment
Curious about applying technology, including AI, in everyday operations
Values-driven and aligned with Acumen's mission and principles
Fluent in both English and Spanish
Preferred: Experience in social impact, nonprofit, or remote environments is an advantage
Preferred: Experience supporting multi-region or globally distributed teams across time zones
Preferred: hands-on experience with Airtable, SurveyMonkey Apply, Salesforce, a plus
Preferred: proven work experience supporting the operational aspect of running a leadership development program

We strongly encourage candidates from underrepresented backgrounds to apply, even if you don't meet every qualification listed.
Candidates are encouraged to apply early, as applications will be reviewed and candidates interviewed on a rolling basis, and the role might be filled before the deadline.