Professional Services Manager II

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As a Professional Services Manager – Field Services, you will serve as a customer-facing technical deployment expert responsible for implementing, configuring, validating, troubleshooting, and supporting Axon public safety technology in the field.

3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience.
Strong knowledge of TCP/IP networking and network troubleshooting.
Experience deploying and troubleshooting technology in IP-based network environments.
Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications.
Hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software.
Working knowledge of Windows operating systems and applications.
Strong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure.
Demonstrated experience working directly with customers in technical environments.
Ability to independently own technical projects from preparation through completion.
Ability to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures.
Strong written and verbal communication skills.
Ability to explain technical concepts and train both technical and non-technical users.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and adapt to changing field conditions.
Ability to work independently with minimal supervision while contributing effectively within a larger team.
Ability and willingness to travel extensively throughout the United States.
Valid driver’s license with an acceptable driving record.
Ability to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without