About the Job
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Key Responsibilities
In this role, you’ll:
Conduct deep-dive research into and implement state-of-the-art LLM inference and orchestration.
Identify opportunities to leverage small language via fine-tuning/distillation.
Build ML systems that hold up at Twilio scale.
Set standards and tooling for building evals across a range of AI/ML capabilities.
Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.
Required Skills & Abilities
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
8+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else's design.
Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.
Proficiency in Python programming language.
Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.
Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs.
Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale.
Strong communication skills and highly effective collaborator who works well with teammates.
Familiarity with AI-assisted development tools (e.g., Claude, Codex, GitHub Copilot, Cursor, etc.).
Prior experience building evals for autonomous agents and large language models.
Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.
Prior experience working in a globally distributed team.
Evidence of technical leadership/impact, such as contributions to open-source data/ML projects and/or published technical presentations, blog posts, papers, or research.
