About the Job
About LyraLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Then role is to provide high quality and professional counselling and information support services to employees of client companies via telephone, live chat and structured counselling sessions.
You will be responsible for the initial assessment of the client, clinical case management and all follow up administration activities.
This is a permanent hybrid position and the job holder will be based at home with onsite requirement every Monday, as a minimum, in the Lyra Hungary head office in Budapest.
The role is 40 hours per week, Monday to Friday.
Key Responsibilities
To provide the first point of contact for employees accessing Lyra Hungary services
To provide all the services to which the caller is entitled to in a professional and respectful manner
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols, procedures and operational standards as laid out by Lyra
To keep abreast of developments within client organisations and with changes to service offerings
To attend all relevant meetings, training and staff support groups
To attend regular and scheduled counselling supervision with the external counselling supervisor
Carry out any other relevant work related duties as required by the Clinical Lead.
Required Skills & Abilities
Masters Psychology degree is essential
Minimum of two years experience in counselling is preferred
Postgraduate training for Expert Psychologists in Counselling would be an advantage
Experience working in an EAP environment will be an advantage, but not essential
Experience of providing telephonic and live chat counselling and support
Skilled in providing Solution Focused Therapy to clients.
Must be able to undertake therapy in a minimum of two languages - Hungarian and English.
Will have the ability to merge Clinical and EAP focus.
Organised with the ability to plan and prioritise workload effectively.
Continuous improvement mind-set – looking at opportunities to innovate & improve.
Honest, loyal, and full of integrity.
Takes ownership and is a pragmatic problem solver.
Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.
Excellent verbal and written communication.
Ability to follow procedures accurately and record actions taken at all stages.
Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.
Strong time management skills
Flexible and adaptable to a fast-paced environment.
Ability to work to deadlines and under pressure.
