Site Operations Manager

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging...

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.

Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
Responsible for meeting financial goals and aligning spending with the site operating budget 
Ensure exceptional service for both customers and passengers
Partner with People Operations to make staffing and performance management decisions for the site
Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
Create a work environment that values all team members and embodies May Mobility values 
Cover shifts across days and times that fall outside normal business hours
Up to 10% travel required

Success in this role typically requires the following competencies:
Goal setting and creating plans to meet customer and internal needs
Comfortable leading people and driving results 
Ability to delegate tasks and follow through to completion
Ability to work effectively with team members at all levels of the organization
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions

 
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
1+ years experience as a people leader in a fast-adapting and customer-focused environment 
Proven experience making judgment calls in ambiguous situations 
Previous experience developing processes and managing projects
Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
Valid U.S. Driver's License
Willingness to undergo a driving record check
Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
3+ years experience as a people leader in a fast-adapting and customer-focused environment
Leadership experience in a startup environment
Proven change management experience
Prior experience in an operations or logistics background
Working knowledge of Google Suite, Slack, Jira and Asana
Standard site working conditions which includes but is not limited to:
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Prolonged computer use
May need to lift up to 50 pounds
Install hardware and software
Travel required? -  Moderate: 11%-25%

 
Salary Range
$60,000—$75,000 USD
May Mobility uses automated tools to support — but not replace — human judgment in our recruiting process, to find out more please click here