Enterprise Implementation Consultant - US Remote

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating importa...

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.

Enterprise Deployment & Project Leadership
Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
Coordinate with cross-functional teams to ensure smooth execution across complex environments.
Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas.

Client Engagement & Workflow Consulting
Provide workflow consulting for physician, clinical, and operational teams.
Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established
Provide consultation support to physicians with call workflow configuration into the PerfectServe system
Develop training programs tailored to large health system audiences.
Educate new clinical users at the hospital pre and post go-live
Technical Execution & Integration
Configure advanced workflows within complex multi-facility systems.
Work with third party systems to integrate solutions into the PerfectServe system.
Conduct testing across devices, platforms, and integrated technologies.

Become trained across multiple PerfectServe platforms based on project needs.
Rapidly acquire new product knowledge for enterprise implementations.

Any other duties as needed to effectively perform the position
Bachelor’s degree required, engineering or IT related discipline is ideal but not required
Prior work experience in a customer facing or other service roles
Excellent verbal and written communications skills
Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
Embraces change and has a genuine curiosity for healthcare
Ability to work closely with peers and team members in a collaborative manner
Must travel up to 30 - 50% of the time

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without