Manager, Client Strategy

Join ShopMy - Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic r...

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy’s brand success model.
Serve as a strategic advisor and relationship owner for high-profile brand accounts
Partner with Sales to align on goals and unlock upsell opportunities
Deliver data-driven insights and strategic recommendations that lead to client growth
Proactively identify and solve day-to-day business challenges across your portfolio
Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
Escalate meaningful product feedback to influence product development
Represent the voice of the client internally and ensure an exceptional experience across touchpoints
Building lasting relationships with leading brands in fashion, beauty, and lifestyle
Acting as a key driver of business growth through data, creativity, and strategic thinking
Working cross-functionally in a fast-paced environment where you can make an immediate impact
Leading clients through affiliate and creator strategies that perform
Taking initiative and ownership in solving challenges and exceeding expectations

5+ years of experience in a highly client-facing, strategic role, ideally with exposure to performance marketing (e.g., agency, media, or brand-side marketing roles)
Experience supporting high-profile or luxury brands
Performance fluency - you can read the data, diagnose what's driving results, and recommend clear next steps
A track record leading client conversations on growth, performance, testing, and budget, and turning them into retention and expansion
Strong communicator who can make complex performance insights land with senior stakeholders
Comfortable with ambiguity and fast-paced environments
Bachelor’s Degree
SaaS Customer Success experience
Experience at a remote startup
NYC-based is a plus, but not required
Deep understanding of affiliate marketing and the creator economy
Experience running paid social or creator-led paid programs (Meta, TikTok, Pinterest)
Familiarity with Salesforce
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. 
New York Pay Range
$110,000—$130,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
Benefits & Perks
ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work.
Equity in ShopMy - Every employee is an owner; all roles receive equity
Monetize Your Influence - Every employee builds and grows their own ShopMy page
401(k) with Company Match - 3% employer contribution, fully vested
Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost
Flexible PTO - Take the time you need, including your birthday off
13 Company Holidays
14 Weeks of Paid Parental Leave
Remote-First Culture with an NYC HQ - Some teams may have different location requirements
Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership
Disability & Life Insurance - 100% employer-paid
Health Care FSA/HSA
Annual Company Offsite
Quarterly Team Co-Locations
ShopMy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization upon hire.