About the Job
Type: Full-Time | 40 hrs/week (Wednesday–Sunday)
Key Responsibilities
Greet and consult with walk-in or online parents to understand student needs.
Present Think Academy programs and recommend appropriate classes or learning paths.
Support placement tests and trial classes, and guide parents through the enrollment process.
Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
Maintain a welcoming, organized, and professional front-desk environment.
Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
Assist with campus events, workshops, and open houses.
Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Required Skills & Abilities
Fluency in English, with strong verbal and written communication skills
Previous customer service experience and a customer-focused mindset.
Familiarity with English-language subjects, courses, or educational programs.
Strong communication and interpersonal skills when working with students and parents.
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
A genuine passion for education and helping students succeed.
Bachelor's Degree
Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
Experience meeting performance or enrollment goals.
