Onsite Desktop Support Engineer

This is an excellent opportunity for someone with strong customer-focused skills to provide onsite IT support for end-users at our Prague office. The role of  Onsite Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve...

Work model: Based on this role’s business requirements, this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.

Solve and handle incoming tickets in the Service desk

This is an excellent opportunity for someone with strong customer-focused skills to provide onsite IT support for end-users at our Prague office. The role of  Onsite Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve all technical-related issues, ensuring smooth daily operations. 
Work model: Based on this role’s business requirements, this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.
Monitoring of SLA compliance within the department 
Resolve problems or escalate as necessary in a timely manner 
Provide IT support related to hardware and software including remote assistance 
Perform user account administration in various systems 
Review and update Service Desk knowledgebase regarding processes and procedures 
Asset management and tracking for hardware. 
Work with third-party suppliers as needed. 
Data center Hardware & Physical Infrastructure support 
Data Center Operations & Maintenance  
Server Lifecycle Management  
Monitoring, Documentation & Inventory  
Coordination & Communication with QA, DEV team

At least 3-5 years of previous experience at IT Service Desk, preferable in an enterprise environment 
Fluent English and Czech (level B2 or higher) both written and verbal 
Ability to facilitate and support multiple tasks and real time support issues 
Being proactive in delivering high-quality customer service, work under pressure and independently if required 
Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.) 
Experience using a ticketing system such as ServiceNow or similar, to manage workload 
In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS 
In depth knowledge of MS Office products 
Ability to work independently and as part of a collaborative team
Strong customer service skills to support diverse, non-technical users
25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Premium private medical insurance for employees and dependents
Daily meal vouchers for restaurants and groceries (180 CZK per working day)
Flexible cafeteria platform with thousands of lifestyle benefit options
Multisport Card for gym and wellness, with family add-on options
Annual public transport reimbursement up to a set limit
Corporate mobile plan with optional family tariff
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.